Wednesday, October 10, 2007

The Tech Talks

First off, let me say that talking to an uninitiated person who needs tech help is like trying to describe snow to a Hawaiian who has had no previous experience to it. You can describe it as thoroughly as you want, but there is no true way to convey that feeling of it fluttering down onto your finger, feeling the cold seep into your finger and that numb pain that you feel in your tows when wet snow seeps through your boots. Some people take it to the extremes, spending thousands of dollars on their computers, constantly modifying, updating, upgrading, and personalizing their computers into their dream machine. Their faces pale from lack of sunlight, and they begin to speak in l337, k1nd@ lik3 7h1$. Put them in the same room as a normal person and tell them to have a conversation, and they probably wouldn’t understand what the other was saying. However, that’s taking it to the edge, even trained professionals usually don’t reach that kind of technophile state. There are methods to get the message across, probably the best way would be to show the person what each part is, and explain it’s function etc. in detail. It may take awhile to get the message across, but eventually the person would begin to comprehend what you’re saying. 221
A personal translator could also work, although I don’t think that once has been made for tech talk yet. It’s always important to be able to converse with your equals, if they want to know what’s wrong with their computer, you can explain it to them. However, if they don’t know what you’re talking about, then to them it’s all just a bunch of jargon. It’s important to know what the other person is saying, if your don’t know what’s wrong, and don’t know the technology, a computer repairman could take you, and your wallet, for a ride. It happens all the time with car repair, and a computer is no different, at least when it comes down to a basic understanding of a computers inner workings.

1 comment:

Anonymous said...

Hi Luc:

Love the analogy that you used!

Definitely explaining things before would help. So, too, does a great deal of patience. Most non-techies just want things fixed. So, you could just focus on helping them to fix it themselves so when they do have the problem again, they are self-sufficient.
You have to really listen to what they are trying to tell you. Have them repeat the actions that they did before the problem occurred.

It's really developing a relationship with the non-techie. Not sure a personal translator would work especially if they don't know the terminology that computers use.

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